Importantly, any warranty coverage does not limit our customers’ rights under the Australian Consumer Law (ACL) in any way.

In addition to the above, vehicles purchased from come with the Toyota Warranty Advantage, which provides coverage for 5 years with no limitation on kilometres.

This includes an all new DPF system fitted as standard to these vehicles.

As part of Toyota’s commitment to continuous improvement, further improvements to the DPF system have been made to all diesel Prado, HiLux and Fortuner vehicles produced from onwards.

Enhancements were made to the DPF system in Prado, HiLux and Fortuner diesel vehicles produced from June 2018 onwards.

All involved customers have been notified by letter.įor other vehicles fitted with a DPF system that do not fall within the production period above, please note that: This DPF warranty extension was introduced in August 2020. The following vehicles will receive a 10 year extended warranty on the DPF system from the first delivery date of the vehicle when new with no limitation on kilometres:

in some cases, as a precautionary measure, a reduction in engine power (‘limp home’ mode).

the Malfunction Indicator Lamp (MIL) in the dashboard instrument cluster may illuminate and/or.

substantial white smoke discharged during the DPF regeneration process and/or.Some customers have experienced an operational issue with the DPF system. Is Toyota doing anything else to support its customers? If you experience any issues at all, please contact us.ģ. The Customer Service Exercise (summarised in question 1 above) applies to the following vehicles: Vehicle modelĪll customers with potentially affected vehicles have been contacted by letter. I’m scheduled to pick up my new Prado/Fortuner/HiLux soon, but I’m concerned it is affected by the DPF issue? Replace existing DPF with latest hardwareĪll inspection work and replacement, if required, will be completed free of charge to our customers.Ģ.

Reprogram the engine control module with the latest level software for the ECU.

This means that, all customers with potentially affected vehicles have been contacted by letter and are requested to make contact with their closest/preferred Toyota Dealer. A CSE involves proactively contacting all owners of potentially affected vehicles and giving them the opportunity to present their vehicle at their convenience and have the CSE performed free of charge. Toyota has an existing Customer Service Exercise (CSE) underway for DPF. What is Toyota doing to address the DPF issue?

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